Privacy Policy

Chissa (Pty) Ltd (“Chissa”, “we”, “our”, or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information in accordance with the Protection of Personal Information Act, 4 of 2013 (POPIA) and any applicable South African data protection laws.

By using our services or submitting your information, you acknowledge that you have read and understood this policy.

The responsible party for your personal information is:

We collect the personal information needed to operate Chissa and provide the platform to registered users. This may include:

• Account information, such as your email address, phone number, username, profile photo, and profile details.
• Content and activity, such as creator content, community activity, messages, live stream activity, and interactions with other users.
• Technical information, such as device, usage, log, and diagnostic data that helps us secure and improve the service.

We process your personal information only for lawful purposes, including:

• Creating and managing your Chissa account and profile.
• Providing platform features such as discovery, profiles, messaging, live streaming, notifications, and creator tools.
• Sending service emails, including welcome messages, security notices, and material account or policy updates.
• Responding to enquiries you send us directly.
• Complying with legal obligations imposed on us under South African law.

We do not sell or rent your personal information to third parties.

Under POPIA, we process your personal information on the following grounds:

• Consent, where you choose to provide information or opt in to communications.
• Contract, where processing is needed to provide the Chissa service to you.
• Legitimate interest , improving, securing, and operating the platform.

We do not sell, trade, or transfer your personal information to third parties without your consent, except:

• To trusted service providers who assist us in operating our platform (e.g. email delivery services), under strict confidentiality obligations.
• When required by law, regulation, or valid legal process.

We retain personal information only for as long as needed to provide the service, comply with legal obligations, resolve disputes, and enforce our agreements. You may request deletion of your personal information, subject to lawful retention requirements.

As a data subject under POPIA, you have the right to:

• Access, request a copy of the personal information we hold about you.
• Correction, request correction of inaccurate or incomplete information.
• Deletion, request that we delete your personal information.
• Objection, object to the processing of your personal information.
• Complaint, lodge a complaint with the Information Regulator of South Africa.

To exercise any of these rights, contact us at privacy@chissa.co.za.

We implement reasonable technical and organisational measures to protect your personal information against unauthorised access, disclosure, alteration, or destruction. However, no internet transmission is completely secure and we cannot guarantee absolute security.

Chissa is not directed at children under the age of 18. We do not knowingly collect personal information from minors. If you believe a minor has provided us with their information, please contact us immediately.

We may update this Privacy Policy from time to time. We will notify registered users of material changes via email. The effective date at the top of this page will reflect the most recent revision.

For any questions, requests, or concerns about this Privacy Policy or our data practices, please contact: